Warranty, Returns and Exchanges

 

Please read this information carefully.

 

WARRANTY

Your Lovesations toy is covered by a 30-day limited warranty covering any manufacturing faults from the date of purchase.

Your Lovesations warranty does not cover damage caused by misuse, physical destruction or other external causes and is strictly limited to the repair or replacement of the product purchased.

Note: Any attempt made to disassemble your product will void the warranty.

 

RETURNS

Due to the intimate nature of the Lovesations product line, returning a product is not possible. However, in the unlikely event you receive a defective product, you may exchange the defective product within 30 days of your invoice date to receive a duplicate item. Sorry, no merchandise credit can be issued.

 

RETURNS PROCEDURE

To return a faulty Lovesations product please send an email to hellothere@lovesations.com with the following information;

1/ Your Name

2/ The Date of Purchase

3/ The Address that the product was delivered to

4/ Name or Product Code of the faulty product (see your delivery invoice)

5/ A short description of the problems you are experiencing

 

After receiving your email, a Lovesations Team Member will respond to you to let you know how you faulty toy will be replaced

NOTE: FOR ALL RETURNED PRODUCTS, Lovesations will carry out an inspection to ascertain the cause of any fault/damage. Lovesations reserves the right to refuse a warranty claim and will return damaged product to the purchaser if the fault/damage is deemed not to be a manufacturing fault.

If the product is replaced, the replacement will not extend the life of the warranty.

All Lovesations products are sold as novelty items only.