Shipping

AUSTRALIAN DELIVERIES

FREE STANDARD SHIPPING FOR ORDERS OVER $100

For orders under $100 a $6.00 Standard Shipping fee applies

FREE EXPRESS SHIPPING FOR ORDERS OVER $200

For orders under $200 a $12.50 Express Shipping fee applies

INTERNATIONAL DELIVERIES

All international orders are shipped for a flat fee of $30.00 Australian Dollars

*NOTE FOR INTERNATIONAL CUSTOMERS, we are required to fill out customs declaration forms outlining the package contents. We will be as discreet as possible; however, be aware that declaration forms are visible on the outside of your package.

 

We accept orders from Australia, New Zealand, UK, USA, and Canada.

We value your privacy, and we ship all our products to you in discreet packaging.

We ship all orders via Australia Post without signature confirmation unless you request otherwise.

For all orders we include an itemized invoice of your order.

 

GENERAL SHIPPING INFORMATION

Australian Orders

Lovesations ships packages from Monday to Friday (accept public holidays), orders received before 2pm are generally shipped out the same day. However, if the order is placed over the weekend, your shipment will be processed the following Monday, regardless of shipping method chosen. 

Standard Shipping via Australia Post - Parcel Post

Lovesations use Australia Post Parcel Post when value is most important. This option features delivery to every address in Australia including PO Boxes.

Delivery can take up to 2-7 business days.

NOTE - Shipping times may be longer for larger parcels and/or deliveries to certain areas, such as rural or country areas.

Express Shipping via Australia Post – Express Post

This is Lovesations fastest delivery method.

Typical delivery times for Express Shipping via Australia Post Express Post range from 2 to 4 business days.

NOTE - Shipping times may be longer for larger parcels and/or deliveries to certain areas, such as rural or country areas.

International Orders

All international orders are shipped via Australia Post.

Delivery can take up to 7- 15 business days.

 

SHIPPING POLICY

The following are Lovesations Shipping Policies. These Policies apply to all the above shipping methods:

The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

Lovesations uses Australia Post as its carrier. For more information on Australia Post’s  shipping procedures, please visit www.auspost.com.au

While we strive to expedite and deliver all orders as quickly as possible, we ask all customers to allow us 2-10 business days for delivery time after Lovesations has processed your order, although an order may be delivered in quicker time. Please Note that Postal delays out of the control of Lovesations can increase delivery times.

 

CONFIRMATION & TRACKING

When you place an order, you will receive an order confirmation email from us to let you know that we have received your order. If this does not show up in your inbox, check your spam folder. If this still has not showed up, please email us at hellothere@lovesations.com to check that you gave us the correct email address at the time of checkout (It’s rare, but sometimes a typo can accidentally sneak into an email address when ordering.)

Every order comes with its own tracking number. When your order is processed and shipped you will receive a shipment confirmation email for us that will advise the tracking number. You may copy the tracking number you received in your shipment confirmation email, go to https://auspost.com.au/mypost/track/#/search and paste the tracking number in the area specified. This will give you the most up to date shipping information available.

 

PRIVACY & SECURITY

PACKAGING

We package all orders discreetly in generic Australia Post satchels or cardboard boxes with no markings that identify the parcel as containing “adult” materials or products.

The return address will be listed as “LS Pty Ltd.” followed by our Po Box (LS Pty Ltd simply stands for “Lovesations Pty Ltd).

BILLING

When you pay with a credit card, your statement will reflect a charge to “Lovesations.” We never share your personal information including your contact information with any person or organization outside of Lovesations. When corresponding with you via e-mail we will always be as discreet as is possible.